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Knowledge base
VeraBank Information
General Questions
12
Can I open a new VeraBank account online?
How do I reach Customer Service?
What hours is live chat available?
What is an ITM?
VeraBank Deposit Account Terms & Conditions PDF
View all 12
Routing Number
1
What is the routing number for VeraBank?
Locations & Hours
43
How can I locate a VeraBank branch or ATM?
What is the phone number for Customer Service?
What is the phone number, address, or hours for the Henderson Downtown location?
Which holidays is VeraBank closed for?
What is the email address for VeraBank Customer Service?
View all 43
Career Opportunities
2
Can I view job openings available at VeraBank?
Can I apply for a VeraBank job online?
Fee Information
4
What is the fee for entering a Stop Pay online?
Where can I find a list of bank fees?
Can I get a fee waived?
How can I have a fee charged in error removed?
Debit Cards
Debit Cards
24
Can I go to a VeraBank branch to get a debit card immediately?
Can I use my VeraBank Debit Card with mobile wallets?
Can I manage my debit card with an app?
How do I report a lost or stolen debit card?
How do I notify VeraBank of my travel?
View all 24
VeraBank Rewards
3
How do I reset my VeraBank Rewards password?
How do I view & redeem my VeraBank Rewards?
What is VeraBank Rewards?
Online Banking and Mobile Apps
General Questions
10
Can I nickname my accounts in Online Banking?
How do I know if my system is compatible with Online Banking?
I'm receiving an error message, what should I do?
One or more of my accounts are not showing in Online Banking, how do I fix this?
Can I place a stop pay through Online Banking/Mobile Apps?
View all 10
Alerts & Notifications
5
What is the frequency of VeraBank account alerts?
Can I have more than one cellphone activated for text banking?
What type of alerts are available?
How to I setup VeraBank alerts and notifications?
How do I edit or remove an alert?
Bill Pay
8
How do I sign-up for Bill Pay?
What is Bill Pay?
How do I add or remove an account from Bill Pay?
Can I cancel a pending bill payment?
Can I edit a pending bill payment?
View all 8
Browsers & Operating Systems
2
What browsers are supported for VeraBank Online Banking?
What are the minimum system requirements for VeraBank Online Banking?
eStatements
9
How do I know when an eStatement is available?
How do I sign-up for eStatements?
I cannot print my eStatements, how do I fix this?
I cannot view my eStatements, how do I fix this?
If I sign-up for eStatements can I still receive paper statements?
View all 9
Mobile Deposit
5
How do I use Mobile Deposit?
I deposited a check with Mobile Deposit, when will the funds be available?
What are the deposit limits for Mobile Deposit?
Can I increase my Mobile Deposit limit?
I am having trouble making a Mobile Deposit, what should I do?
Mobile Apps
6
Download the VeraBank Android™ App
Download the VeraBank Android™ Tablet App
Download the VeraBank iPad® App
Download the VeraBank iPhone® App
Is my login information for Online Banking different than Mobile Apps?
View all 6
Money Management
3
How do I get help with Money Management?
What is Money Management?
Can I add external accounts to VeraBank Online Banking?
Move Money
8
Can I send money to and from accounts at other financial institutions?
Can I transfer funds to other VeraBank customers?
How do I start using Popmoney®?
What are the limits for External Transfers?
What are the limits for Popmoney®?
View all 8
Security
8
Can I change my Username and/or password?
What is SSL?
What are the minimum requirements for a password?
I forgot my username, how do I recover it?
Why am I being asked for a verification code?
View all 8
Purchase Rewards
2
How do I stop receiving Purchase Rewards offers?
What is Purchase Rewards?
Support Services
4
How can I change my address online?
How can I change my email online?
Can I change my phone number online?
How can I see what email I have on file?
Quicken® & QuickBooks®
5
Can I export my account transactions?
Which versions of Quicken® are supported?
Which versions of QuickBooks® are supported?
I am having trouble updating Quicken®, what should I do?
I am having trouble updating QuickBooks®, what should I do?
Terms & Conditions or Disclosures
2
Online Banking & Bill Pay Terms & Conditions
VeraBank Privacy Policy
MyTurboTax
1
What is MyTurboTax?
Deposit Accounts
General Questions
3
How do I add or remove a beneficiary on my account?
How do I close an account?
Can you help me with a missing transfer that I made to my VeraBank account?
Checking Accounts
3
Can I open a VeraBank Checking Account Online?
Can you help me choose the checking account that is right for me?
How can I order checks?
Savings Accounts
3
Can I open a VeraBank Savings Account Online?
Is there a limit to how many transfers I can make from a savings or money market account?
What is the minimum balance on a savings account?
Money Market Accounts
3
Can I open a Money Market account online?
Can I view Money Market rates online?
What is the minimum balance on a money market account?
Certificate of Deposit
2
Can I view CD interest rates online?
What CD's does VeraBank offer?
Loans
General Questions
7
Can I pay my VeraBank loan with an account at another financial institution?
Can I apply for a VeraBank loan online?
How do I pay my VeraBank loan with another VeraBank account?
I am unable to pay my VeraBank loan online, how do I fix this?
Does VeraBank have a minimum loan amount?
View all 7
Personal Loans
1
Can I apply for a VeraBank personal loan online?
Mortgages
4
Can I apply for a Mortgage Loan online?
Can I make a principal only payment on my mortgage loan online?
How can I find a VeraBank mortgage lender?
What is an NMLS number?
Credit Cards
2
Can I access my VeraBank Business Credit Card online?
Can I access my VeraBank Credit Card online?