VeraBank

General Questions 10

• Can I nickname my accounts in Online Banking?
• How do I know if my system is compatible with Online Banking?
• I'm receiving an error message, what should I do?
• One or more of my accounts are not showing in Online Banking, how do I fix this?
• Can I place a stop pay through Online Banking/Mobile Apps?

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Alerts & Notifications 5

• What is the frequency of VeraBank account alerts?
• Can I have more than one cellphone activated for text banking?
• What type of alerts are available?
• How to I setup VeraBank alerts and notifications?
• How do I edit or remove an alert?

Bill Pay 8

• How do I sign-up for Bill Pay?
• What is Bill Pay?
• How do I add or remove an account from Bill Pay?
• Can I cancel a pending bill payment?
• Can I edit a pending bill payment?

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Browsers & Operating Systems 2

• What browsers are supported for VeraBank Online Banking?
• What are the minimum system requirements for VeraBank Online Banking?

eStatements 9

• How do I know when an eStatement is available?
• How do I sign-up for eStatements?
• I cannot print my eStatements, how do I fix this?
• I cannot view my eStatements, how do I fix this?
• If I sign-up for eStatements can I still receive paper statements?

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Mobile Deposit 5

• How do I use Mobile Deposit?
• I deposited a check with Mobile Deposit, when will the funds be available?
• What are the deposit limits for Mobile Deposit?
• Can I increase my Mobile Deposit limit?
• I am having trouble making a Mobile Deposit, what should I do?

Mobile Apps 6

• Download the VeraBank Android™ App
• Download the VeraBank Android™ Tablet App
• Download the VeraBank iPad® App
• Download the VeraBank iPhone® App
• Is my login information for Online Banking different than Mobile Apps?

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Money Management 3

• How do I get help with Money Management?
• What is Money Management?
• Can I add external accounts to VeraBank Online Banking?

Move Money 8

• Can I send money to and from accounts at other financial institutions?
• Can I transfer funds to other VeraBank customers?
• How do I start using Popmoney®?
• What are the limits for External Transfers?
• What are the limits for Popmoney®?

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Security 8

• Can I change my Username and/or password?
• What is SSL?
• What are the minimum requirements for a password?
• I forgot my username, how do I recover it?
• Why am I being asked for a verification code?

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Purchase Rewards 2

• How do I stop receiving Purchase Rewards offers?
• What is Purchase Rewards?

Support Services 4

• How can I change my address online?
• How can I change my email online?
• Can I change my phone number online?
• How can I see what email I have on file?

Quicken® & QuickBooks® 5

• Can I export my account transactions?
• Which versions of Quicken® are supported?
• Which versions of QuickBooks® are supported?
• I am having trouble updating Quicken®, what should I do?
• I am having trouble updating QuickBooks®, what should I do?

Terms & Conditions or Disclosures 2

• Online Banking & Bill Pay Terms & Conditions
• VeraBank Privacy Policy

MyTurboTax 1

• What is MyTurboTax?